DGM-IOA Delivery

Job Title : DGM PEX - (Tech) 

Job Description: 

Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations 

Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects 

Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes 

Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements 

Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things 

Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business 

Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement 

Identify Automations opportunities and lead the end to end process transformation using RPA, AI/ML and GenAI