DGM - Customer experience For Car's business
Tata Motors · Nagpur · onsite · Posted 53d ago
Undisclosed9–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- OEM industry experience
- Exposure to Customer Experience, SSI, CSAT, CPTV, complaint management, customer retention, customer journey improvement.
- Dealer network management and dealership performance improvement experience.
- Strong problem-solving and process improvement orientation.
- Experience in training, capability building, audits, or governance mechanisms.
- Stakeholder and people management expected for a L4 leadership role.
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceCustomer Life Cycle ManagementCx
About Tata Motors
Tata Motors
Automobile
20.8k+
employees
1945
81 years old
Pune, Maharashtra
India
About
Global leader in automotive manufacturing, driving innovation in electric vehicles and commercial transportation. With over ₹437.9 thousand crore in revenue, it’s shaping the future of mobility.
Industries
AutomobileManufacturing
Employee ratings
14,141 reviews
4.1/ 5
Culture
4.0
Career growth
3.4
Work-life
4.0
Employees rate it well for
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