DEX-SIAM Manager

Job Title: DEX-SIAM Manager
Location: Bangalore
Experience: 815 Years
Employment Type: Full Time

Job Summary

We are looking for an experienced DEX-SIAM Manager to lead the design, delivery and integration of analytics capabilities for Digital Experience Operations (DEXOps).

The role focuses on improving employee productivity and digital workplace experience by monitoring and analysing DEX scores, employee sentiment, endpoint health, application performance, ITSM data and incident trends.

The candidate will architect and scale data ingestion, transformation and analytics solutions using Microsoft Fabric / Azure, integrating platforms such as Nexthink, ServiceNow, Intune and ITOM.

This is not a pure Data Engineering role. The candidate should have strong understanding of Digital Employee Experience, End User Computing (EUC), ITSM/ITOM, analytics, automation and AI-enabled IT operations.

Key Responsibilities

• Lead Digital Experience Operations analytics and continuous DEX improvement initiatives.
• Analyse DEX scores, employee sentiment, endpoint health, application performance and incident trends.
• Identify recurring employee pain points and support proactive remediation and automation use cases.
• Design, build and scale data ingestion and transformation pipelines using Microsoft Fabric / Azure.
• Integrate data from Nexthink, ServiceNow, Intune, ITOM, ITSM, surveys and sentiment platforms.
• Design and maintain governed Data Lake / Lakehouse / Data Warehouse solutions.
• Build curated datasets and semantic layers for DEX and IT operations analytics.
• Implement data quality, security, access control, governance and data lineage standards.
• Build Power BI dashboards and visualisations for DEX, ITSM, endpoint and employee experience insights.
• Create curated datasets and feedback loops supporting ITSM automation, Virtual Agent and AI-enabled operations.
• Translate business requirements into data, platform and architecture requirements.
• Act as a technical bridge between platform owners, architecture, security, vendors and business stakeholders.
• Lead complex data and analytics delivery in Agile/Scrum environments.
• Drive DEX improvement, adoption tracking and sentiment management initiatives.

Mandatory Skills & Experience

• Strong understanding of Digital Employee Experience (DEX) and End User Computing (EUC).
• Hands-on experience with Nexthink or similar Digital Experience Management tools.
• Working knowledge of ServiceNow, ITSM and/or ITOM platforms.
• Strong Data Engineering experience with Microsoft Fabric, Azure Data Factory, Synapse, Databricks or equivalent.
• Experience designing and implementing Data Lake / Lakehouse / Data Warehouse solutions.
• Strong understanding of data governance, data quality, security, access control and lineage.
• Hands-on experience with Power BI / Analytics.
• Experience working with endpoint, application, IT operations and employee experience data.
• Experience with continuous DEX improvement, adoption tracking and sentiment management.
• Ability to translate business problems into data, platform and architecture solutions.
• Strong stakeholder management and communication skills.
• Proven experience leading complex technical/data delivery in Agile/Scrum environments.

Good to Have

• Experience with Microsoft Intune / Endpoint Management.
• Exposure to Power Apps / Power Automate or other low-code/no-code automation platforms.
• Exposure to IT Infrastructure and Operations transformation.
• Experience with AI agents, Virtual Agents and AI-enabled IT operations.
• Experience working in global delivery models.
• Experience providing technical leadership to external vendors and internal teams.
• People leadership, mentoring or technical coaching experience.
• Experience in Big 4 consulting environments will be preferred.

Preferred Candidate Profile

Candidates should have a strong combination of:

Digital Employee Experience / DEX + Nexthink + ServiceNow / ITSM / ITOM + Microsoft Fabric / Azure Data Engineering + Power BI

Candidates with only generic Data Engineering, Power BI or ServiceNow Administration experience without exposure to DEX, EUC or IT Operations will not be suitable.

Key Skills

Nexthink, Digital Employee Experience, DEX, DEXOps, EUC, ServiceNow, ITSM, ITOM, Microsoft Fabric, Azure, Azure Data Factory, Synapse, Databricks, Power BI, Data Engineering, Data Lake, Lakehouse, Intune, Endpoint Management, Automation, AI Operations DEX-SIAM Manager DEX-SIAM Manager Role & responsibilities

Preferred candidate profile