DevOps Support Engineer

Porter is the cloud platform for modern tech companies. We provide the power of the cloud without the complexity and cost, allowing the next generation of builders to run anything, anywhere. Traditional engineering orgs have to allocate a lot of time and money to managing AWS, Azure, and GCP, and quickly become locked in. We enable top engineering teams to instantly create production-grade infrastructure on any cloud provider, deploy their application code, and easily monitor and manage it, unlocking them to focus on what they do best – building a great product. We are a company that cares about building something beautiful. We are not afraid of tackling the hardest problems. We are looking for people who want to do the best work of their lives while building the future of tech. The Role: As a DevOps Support Engineer at Porter, you'll play a pivotal role in helping us deliver an excellent user experience for hundreds of startups. You'll be expected to directly communicate with users while diving into Kubernetes and user infrastructure, leveraging your communication skills to provide top-notch support for our developer users. This role is not just about addressing technical issues; it's about empowering our users to make the most out of Porter. You will: Be on-call during Eastern Time to ensure users receive timely support, adhering to our commitment to excellence and reliability. Troubleshoot and resolve technical issues related to Kubernetes, Helm, and Docker, ensuring our users experience minimal downtime. Offer expert advice and solutions to our users, helping them navigate challenges and optimize their use of Porter within their own cloud (AWS/GCP/Azure). Collaborate with our engineering team to relay feedback from users, driving improvements in Porter's functionality and usability. Who we're looking for: We're in search of a candidate who thrives in fast-paced environments and is adept at juggling multiple tasks. Your ability to communicate with technical users will be key to success in this role. A strong foundation in DevOps principles and Kubernetes is essential. Tech stack: Core Technologies: Kubernetes, Helm, Docker Programming Languages: Familiarity with Go is a plus Infrastructure: Experience with AWS, GCP, or similar cloud services Our team is anchored in NYC, but this specific role is fully remote as long as you can work on an East Coast TZ. Interested? Email your resume to jobs at porter.run and let us know why you would be a great fit for this role.