Devops Engineer

About the Role

We are looking for a DevOps Engineer to join our Cloud Service Desk (CSD) team, acting as the primary bridge between Cloud Infrastructure, Engineering, and IT Operations. This role combines hands-on DevOps engineering with Cloud Service Desk responsibilities, supporting business-critical applications and cloud platforms across a hybrid AWS and Azure environment.

The successful candidate will primarily work in a Cloud Service Desk shift model, providing operational support, incident response, infrastructure management, and deployment coordination for both Microsoft and Java-based application stacks. You will play a key role in ensuring platform availability, operational excellence, and seamless collaboration between engineering and infrastructure teams.

Role & responsibilities

DevOps & Cloud Platform Support

• Act as the primary liaison between Engineering and Cloud Infrastructure teams, ensuring smooth deployment, support, and operational processes.
• Manage and support workloads across AWS and Azure cloud environments, including:
• AWS ECS, EKS, S3, CloudFront, EC2
• Azure IaaS, PaaS, and associated cloud services
• Support Microsoft (.NET) and Java application environments hosted across Windows and Linux platforms.
• Configure, maintain, and troubleshoot API Gateways, web servers, and application servers.
• Perform IAM access management, security policy administration, and lifecycle management activities.
• Investigate and resolve infrastructure, platform, application, and deployment issues across multi-cloud environments.
• Recommend and implement improvements to platform reliability, performance, security, and cost optimisation.
• Support CI/CD pipelines and change deployments within production and non-production environments.
• Participate in incident, change, problem, and release management activities.

Cloud Service Desk (CSD) Operations

• Primarily work within the Cloud Service Desk (CSD) shift structure, providing operational support for cloud-hosted services and applications.
• Act as an escalation point for 1st and 2nd Line Support teams on cloud, infrastructure, and application-related incidents.
• Monitor cloud services, application health, infrastructure alerts, and operational dashboards.
• Manage support tickets, requests, incidents, service restoration activities, and change records in accordance with ITIL best practices.
• Perform initial triage, root cause analysis, troubleshooting, and service recovery activities.
• Coordinate with Engineering, Infrastructure, Security, and Vendor teams during major incidents and production outages.
• Ensure adherence to SLA and KPI targets through timely resolution and effective communication.
• Participate in shift handovers and maintain operational documentation, runbooks, and knowledge base articles.
• Support maintenance activities, cloud platform upgrades, patching, and scheduled operational tasks.
• Contribute to continuous service improvement initiatives and operational automation.

Preferred candidate profile

• 3-5 years of experience in DevOps, Cloud Infrastructure, or Site Reliability roles or Cloud Operations roles
• Hands-on experience with AWS services (ECS, EKS, S3, CloudFront) and Azure
• Experience managing Windows-based EC2 instances alongside Linux environments
• Familiarity with both Microsoft/.NET and Java application stacks
• Experience with API gateways, web servers (e.g., IIS, Nginx, Apache), and application servers
• Working knowledge of IAM policies, access management, and lifecycle/retention policies
• Strong communication skills, comfortable working cross-functionally between engineering and infrastructure teams
• Flexibility for 24-hour shift work or out-of-hours support where required.
• Ability to support production cloud-native platforms and participate in incident, change, and release activities as required.

Nice to Have

• Experience with CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation, ARM/Bicep)
• Relevant AWS or Azure certifications