Devops Engineer

• 5+ years of hands-on DevOps experience designing, building, and supporting cloud-native platforms, deployment pipelines, and automation frameworks in production environments
• Advanced proficiency with configuration, orchestration, and automation tools such as GitLab, Terraform, and related CI/CD tooling for full-stack delivery
• Proven experience implementing and maintaining Infrastructure as Code practices, including reusable modules, environment consistency, peer review, and controlled promotion across environments
• Strong working knowledge of AWS serverless services including Lambda, API Gateway, IAM, EventBridge, DynamoDB, CloudWatch, networking, security controls, and managed service integration patterns
• Practical experience supporting serverless web services, API integrations, shell scripting, authentication patterns, privileged access management, and cloud security best practices
• Design, implement, and mature observability solutions using tools such as Splunk, Datadog, and CloudWatch to improve reliability, service health visibility, and operational response
• Build and tune actionable alerting strategies that reduce noise, detect user-impacting issues, and improve incident response and resolution times
• Apply strong understanding of serverless resiliency, fault tolerance, event-driven recovery patterns, backup, disaster recovery, and deployment rollback strategies for business-critical services
• Administer, secure, and continuously improve cloud environments across Production, Development, QA, and lower environments
• Implement and support safe production deployment practices for serverless workloads, including release automation, validation checks, canary or phased deployments, and controlled rollback plans
• Conduct system analysis, performance tuning, capacity and cost review, and root cause analysis to improve serverless platform availability, scalability, and operational efficiency
• Integrate and support vendor APIs and managed AWS services while maintaining reliability, security, observability, and operational standards

Operational Experience & Responsibilities:

• Partner with software engineers, product teams, architecture, and operations partners to design, deploy, and operate scalable AWS serverless services
• Own monitoring, triage, escalation, and communication for engineering issues, ensuring timely resolution and clear stakeholder alignment
• Lead incident response and problem resolution for assigned systems, including production support, root cause analysis, corrective actions, and follow-through on prevention measures
• Define, maintain, and champion DevOps tool standards, deployment practices, documentation, and reusable patterns for the team
• Provide technical guidance, mentorship, and review support to help teams adopt reliable, secure, and scalable DevOps practices
• Identify, recommend, and implement process improvements that increase delivery speed, reduce manual effort, improve auditability, and strengthen operational resilience
• Participate in an on-call rotation and contribute to operational readiness activities that ensure 24/7 support for critical systems and infrastructure

Qualifications:

• Bachelor's degree in computer science, information technology, a related technical field, or equivalent technology experience
• Minimum 5 years of hands-on DevOps experience in AWS serverless, cloud-native, or production platform engineering environments
• Strong software engineering fundamentals, including automated testing, source control, CI/CD practices, and experience supporting complex distributed applications
• Strong understanding of mobile app build and release processes
• Experience working in an Agile product delivery environment
• Strong analytical and problem-solving ability
• Strong organizational skills with the ability to prioritize multiple tasks and coordinate work with urgency
• Excellent presentation, verbal, written, interpersonal, and listening skills
• Strong collaboration and influence skills to achieve business goals across broad teams
• Demonstrates personal responsibility, entrepreneurial thinking, courageous decision-making, and continuous innovation to achieve strong outcomes
• Communicates with honesty and kindness, builds trusted relationships, creates space for others, and contributes to an inclusive, connected team culture
• Brings a growth mindset, resilience, and a sense of fun to work while staying grounded through ambiguity and change