DevOps Engineer Voice Gateway Platform

DevOps Engineer – Voice Gateway Platform

About the Role

We are looking for a motivated and hands-on DevOps Engineer to join our Voice Gateway engineering team. The role will focus on building and maintaining CI/CD repositories, automating deployments, strengthening cloud infrastructure, and ensuring reliable delivery of critical voice and contact-center applications.

The ideal candidate is self-driven, collaborative, comfortable working in a fast-paced engineering environment, and eager to learn and adopt modern DevOps practices.

Key Responsibilities

• Design, build & compile Linux packages, and maintain scalable CI/CD pipelines for Voice Gateway applications and services.
• Manage source-code repositories, branching strategies, build automation, release workflows, and deployment pipelines.
• Automate application and infrastructure deployments across development, staging, and production environments.
• Administer and troubleshoot Linux-based systems, including performance, networking, security, storage, and service management.
• Support cloud infrastructure and deployments across AWS and/or GCP environments.
• Implement Infrastructure as Code using tools such as Terraform, CloudFormation, or equivalent technologies.
• Manage containerized workloads using Docker and Kubernetes or other orchestration platforms.
• Improve deployment reliability, repeatability, rollback capability, and release governance.
• Collaborate with Engineering, QA, Product, Support, and Customer Success teams to support customer deployments and production escalations.
• Monitor infrastructure and application health using logs, metrics, dashboards, and alerts.
• Troubleshoot deployment failures, service outages, connectivity issues, and infrastructure-related incidents.
• Implement security best practices, access controls, vulnerability remediation, patching, and configuration management.
• Maintain deployment runbooks, architecture documentation, operational procedures, and knowledge repositories.
• Participate in production releases, incident response, root-cause analysis, and continuous improvement initiatives.
• Support on-call or scheduled release activities when required.

Required Qualifications

• 3–5 years of experience in DevOps, Site Reliability Engineering, Cloud Operations, or a related role.
• Strong hands-on experience with Linux administration, preferably Ubuntu, RHEL, or Rocky Linux.
• Good understanding of Linux networking, TCP/IP, DNS, firewalls, routing, TLS, system services, and troubleshooting.
• Experience building and managing CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or similar tools.
• Proficiency with Git and repository management practices.
• Experience with scripting or automation using Bash, Python, or similar languages.
• Hands-on experience with Docker and familiarity with Kubernetes.
• Working knowledge of AWS and/or GCP services, networking, IAM, compute, storage, and monitoring.
• Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.
• Familiarity with monitoring and observability tools such as Grafana, Prometheus, ELK/OpenSearch, Datadog, or equivalent.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective communication and collaboration skills.

Preferred Qualifications

• AWS or GCP certification.
• Experience supporting highly available, customer-facing production platforms.
• Exposure to SIP, RTP, SBCs, VoIP, telephony, contact-center platforms, or real-time communication systems.
• Experience with Kubernetes deployments, Helm, service mesh, or cloud-native architectures.
• Knowledge of security scanning, vulnerability management, secrets management, and compliance requirements.
• Experience with incident management, production support, disaster recovery, and business continuity.
• Familiarity with Ansible, Packer, Argo CD, Flux, Vault, or similar DevOps tools.
• Experience working with multi-region cloud deployments.

Key Attributes

• Self-driven and accountable, with a strong sense of ownership.
• Collaborative team player who works effectively across functions.
• Quick learner who can adapt to new technologies and changing priorities.
• Calm and structured during production incidents and high-pressure situations.
• Customer-focused and committed to delivering reliable outcomes.
• Proactive in identifying risks, improving processes, and eliminating operational bottlenecks.
• Strong documentation and knowledge-sharing mindset.

Why Join Us

• Work on a mission-critical Voice Gateway platform used by enterprise customers.
• Solve complex challenges across cloud infrastructure, telephony, networking, and real-time communications.
• Contribute to modernizing DevOps and deployment practices for an AI-powered contact-center platform.
• Collaborate with experienced engineering, product, and customer-facing teams.
• Build scalable automation that directly improves platform reliability and customer experience.