DevOps Engineer | Sutherland Global Services

Sutherland Global Services is a process transformation company with over 30 years of experience in serving customers across industries such as BFSI, healthcare, retail, travel, telecom and technology. Our process transformation services innovate at the intersection of business and technology to transform processes that realize our clients vision. We are experts in accelerating performance and achieving high[1]impact outcomes through winning execution strategies across the entire business and customer lifecycle. Over the past three decades, we have served over 120 Fortune 1000 clients and delivered 43 million transactions a month backed by our digital capabilities across 19 countries.

Role Summary

Provisions and operates the AWS environment underpinning all agent services VPC, Fargate clusters, messaging (SNS/SQS), storage (DynamoDB, S3), and monitoring while owning the Teams/Graph API integration layer that agent services depend on for message ingestion, file handling, and output delivery.

Key Responsibilities

Platform & Infrastructure: Stand up and maintain the internal-access VPC hosting notification/callback infrastructure, message consumers, and session/context storage.

Manage infrastructure-as-code for repeatable deployment across new builds as they mobilise.

Own monitoring/observability and alerting for exactly-once processing guarantees.

Coordinate environment access and security sign-off with IT/security ahead of each pilot — regulatory sign-off may gate certain pilots.

Support multi-site delivery continuity from an infrastructure resilience perspective.

Integration: Build and maintain Graph API subscriptions for chat and mail event notification, including subscription renewal.

Implement message/file download and delivery flows (attachments in, processed files out) via a callback consumer pattern.

Ensure resilience of the notification pipeline (FIFO queue partitioning, deduplication).

Coordinate with workflow/orchestration tooling teams on integration boundaries to avoid duplicating ownership.

Required Experience

5+ years AWS infrastructure/DevOps experience: Fargate, VPC design, SNS/SQS, DynamoDB, S3, IAM.

4+ years experience with Microsoft Graph API, Teams bot/app development, or M365 integration engineering.

Experience with pub/sub and queue-based architectures (SNS/SQS or equivalent).

Experience operating infrastructure for a regulated client (audit logging, least-privilege access, data residency awareness).

Prior work integrating a Microsoft-side collaboration layer with an AWS-hosted backend is a strong plus.

Comfortable working within a client-owned AWS account rather than a vendor's own tenancy.