DevOps Engineer - Platform Reliability (Remote, China)

BJAK’s automation systems support customer journeys across quote generation, policy issuance, claims, payments, renewals and insurer integrations. These systems are business-critical—meaning reliability, uptime and safe deployments directly impact customers and operations.

We're looking for a DevOps Engineer based in China to strengthen platform reliability, improve infrastructure resilience and ensure BJAK’s AI automation systems run safely and consistently at scale.

This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to build and maintain highly reliable production systems.

THE MISSION

Build and maintain a highly reliable platform for BJAK’s AI automation systems by improving infrastructure stability, deployment safety and operational resilience across all services.

WHAT YOU’LL OWN

• Own and improve platform reliability across production systems and environments.

• Manage cloud infrastructure, deployment pipelines and runtime environments.

• Design and improve CI/CD workflows to enable safe, fast and repeatable releases.

• Build and enhance monitoring, alerting, logging and system observability.

• Lead incident response efforts and perform structured root cause analysis.

• Improve system resilience through redundancy, failover and recovery mechanisms.

• Work with engineering teams to reduce production risk through better deployment and system design practices.

• Strengthen infrastructure security, access control and secrets management.

• Support reliability for business-critical workflows across multiple countries and services.

• Continuously improve operational discipline, uptime and system stability.

WHAT WE'RE LOOKING FOR

• Experience in DevOps, SRE, platform engineering or infrastructure-focused roles.

• Strong understanding of cloud infrastructure, CI/CD pipelines and deployment systems.

• Experience with production monitoring, alerting and incident management practices.

• Ability to troubleshoot infrastructure and production issues in a structured and calm manner.

• Strong understanding of reliability engineering principles (availability, fault tolerance, recovery).

• Experience supporting business-critical or high-availability systems.

• Strong ownership mindset during incidents and operational failures.

• Practical judgment on reliability, performance, security and cost trade-offs.

• Comfortable working closely with engineering teams in fast-paced environments.

• Low ego, disciplined and focused on long-term system stability.

BONUS POINTS

• Experience with AWS, GCP, Azure or similar cloud platforms.

• Experience with Kubernetes, Docker or container orchestration.

• Experience with infrastructure-as-code tools (Terraform, Ansible, Pulumi, etc.).

• Experience with observability stacks (Prometheus, Grafana, ELK, Datadog, etc.).

• Experience with zero-downtime deployments, blue-green or canary release strategies.

• Experience supporting distributed or high-traffic production systems.

• Strong knowledge of security best practices in cloud infrastructure.

• Experience in fintech, insurance or regulated industry environments.

• Contributions to platform reliability or infrastructure scaling initiatives.

THE KIND OF BUILDER WE WANT

• Calm and structured under pressure, especially during production incidents.

• Hands-on with infrastructure and deeply familiar with production systems.

• Thinks in failure modes, system risks and recovery paths.

• Proactive in preventing incidents, not just reacting to them.

• Strong focus on uptime, reliability and operational discipline.

• Careful and deliberate when making production changes.

• Builds systems engineers can trust to deploy and operate safely.

THIS ROLE IS NOT FOR

• People who only react after systems fail instead of preventing them.

• Engineers who are careless with production changes or access control.

• Individuals who ignore monitoring, alerting or operational discipline.

• People who make risky infrastructure changes without proper evaluation.

• Candidates who cannot stay calm during incidents or outages.

SUCCESS IN THIS ROLE

You'll be successful if you can:

• Improve platform uptime, stability and deployment safety.

• Reduce production incidents and infrastructure-related failures.

• Strengthen monitoring, alerting and system visibility across services.

• Enable engineers to deploy with confidence and lower operational risk.

• Improve resilience of BJAK’s AI automation platform as it scales.

WHY JOIN BJAK

• Build Reliable AI Platform Infrastructure – Support systems powering end-to-end insurance automation.

• High-Impact Engineering – Solve real-world reliability and scaling challenges.

• Global Engineering Team – Work with experienced engineers across multiple countries.

• Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.

• International Exposure – Build systems used across Southeast Asia markets.

• Learning & Development Budget – Support continuous technical growth and certifications.

• High Ownership Environment – Strong autonomy over infrastructure and reliability strategy.

• Modern Engineering Culture – Focus on stability, observability and engineering excellence.

• Competitive Compensation – Attractive salary package based on experience and impact.

INTERVIEW PROCESS

We assess infrastructure depth, reliability thinking and production problem-solving ability. The process usually includes application review, two interviews and a technical scenario or systems discussion.