DevOps Engineer II

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HERE This Is Helix. Powered by You. At

BMC Helix , we don’t do ordinary. We’re the

AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of

curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first

Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Business Unit Elevator Pitch The DSOM product line includes BMC Helix’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart - this is the place for you! BMC Helix is looking for an experienced DevOps Engineer to join us and design, develop, and implement complex training lab environments using the latest technologies.

Primary Roles And Responsibilities

• Design and deploy virtual training labs using Windows and Linux operating systems for hands-on education courses.
• Manage networking configurations, including firewalls, DNS, VPN, and IP routing, to support secure and accessible lab environments.
• Automate cloud infrastructure provisioning using tools like Terraform, Ansible, or Azure ARM Templates to support scalable training labs in cloud environments (Azure/GCP).
• Support education product deployment pipelines using CI/CD tools (Jenkins, GitHub Actions) and manage lab components using Kubernetes and Ansible.
• Collaborate with SaaS product teams to deliver education environments hosted on multi-tenant platforms, ensuring security, isolation, and availability.
• Investigate and resolve complex infrastructure issues; provide detailed Root Cause Analysis (RCA) for failures or degradation.
• Write and maintain scripts in Bash, Python, or Go to automate repetitive tasks and improve lab provisioning efficiency.
• Work cross-functionally with curriculum designers, instructors, developers, and IT operations to ensure alignment and successful delivery.
• Create and maintain comprehensive documentation for lab setups, architectures, automation flows, and support procedures.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Strong experience with Windows and Linux system administration.
• Proficient in networking fundamentals—TCP/IP, routing, firewalls, DNS, VPNs.
• Hands-on expertise with Infrastructure as Code (IaC) using Terraform, CloudFormation, or ARM templates.
• Familiarity with DevOps and automation tools such as Kubernetes, Jenkins, CI/CD, and Ansible.
• Solid problem-solving skills with a track record of performing root cause analysis.
• Basic scripting ability in Bash, Python, or Go.
• Proven ability to work independently as well as collaboratively in a fast-paced environment.

Why Work Here? Because You’ll Matter. We’re not hiring for roles—we’re hiring for

impact . At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in

trust, transparency, and grit . Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification,

apply anyway . We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. (

Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.