Device Management Engineer

We are seeking a Device Management Engineer to join the Cloud Services team, focused on deploying, troubleshooting, and maintaining the health of Windows 10/11 devices across our retail environments. This is a hands-on, OS-level operational role covering both new solution rollouts and break-fix resolution for devices that are not communicating, patching, deploying, or functioning properly.

• Strong, hands-on experience troubleshooting Windows 10 and Windows 11 patch and application deployments through Microsoft Intune
  
• Capable of learning and supporting Adaptiva Patch
  
• Highly skilled in diagnosing application and deployment failures using Windows Event Logs and Intune management logs
  
• Solid PowerShell scripting expertise for troubleshooting, automation, and remediation
  
• Experience implementing Intune policies for device configuration and security hardening
  
• Experience working with Intune provisioning, profiles, and application management
  
• Strong knowledge of Windows OS deployment, patching, and update troubleshooting/resolution techniques
  
• Comfortable working in a mission-critical environment where device downtime directly impacts restaurant operations
  
• This role requires working a shifted schedule to provide US overnight and US early-morning business-startup coverage
  
• Excellent written and verbal communication skills, with the ability to clearly explain technical issues to a variety of audiences
  
• Strong sense of ownership, urgency, and drive; resourceful and able to move forward independently in the face of ambiguity
  
• Demonstrable teamwork skills and ability to collaborate across support tiers
  
  Nice to have:
  

  • Microsoft certification(s) related to Endpoint Management, Windows, or Microsoft 365
    
  • Prior experience supporting retail device fleets