Device 42 ITSM asset manager

Role Purpose Lead the organization’s IT Asset Management (ITAM), configuration management, discovery, and service dependency mapping capabilities across on-premises, cloud, and hybrid environments. The role is accountable for the accuracy, completeness, governance, and operational value of IT asset and configuration data throughout the lifecycle. It provides managerial and technical leadership for the Device42 platform, ensuring reliable discovery, CMDB quality, application dependency mapping, integrations, audit readiness, capacity insights, and informed decision-making across infrastructure and digital services. Key Responsibilities IT Asset Management Leadership & Governance Define and maintain the enterprise IT Asset Management strategy, policies, standards, procedures, operating model, and control framework aligned with ITIL practices and organizational governance. Own the end-to-end lifecycle for hardware, virtual, cloud, network, storage, software, and other technology assets from planning and acquisition through deployment, operation, transfer, refresh, retirement, and secure disposal. Establish asset ownership, custodianship, classification, naming, tagging, criticality, status, location, warranty, contract, financial, and lifecycle data standards. Lead the IT Assets team, allocate responsibilities, set objectives, manage performance, develop skills, and ensure effective operational coverage and succession. Chair data-quality and asset-governance reviews and drive corrective actions with infrastructure, application, cybersecurity, procurement, finance, and service owners. Device42 Platform Administration & Support Act as the accountable platform owner and senior technical authority for Device42, including architecture, administration, configuration, upgrades, patching, licensing, backup, recovery, security hardening, access control, and vendor support. Administer Device42 Main Appliance, Remote Collectors, discovery jobs, credentials, schedules, affinities, permissions, custom fields, business applications, service instances, tags, reports, dashboards, and API access. Plan and execute Device42 upgrades and maintenance with documented prerequisites, compatibility checks, testing, change records, rollback plans, and post-change validation. Monitor appliance and collector health, discovery success, task duration, credential failures, data synchronization, storage utilization, performance, capacity, and license consumption. Confidential — Recruitment & Workforce Planning Page 1Restricted JOB DESCRIPTION | IT INFRASTRUCTURE & OPERATIONS Troubleshoot discovery, connectivity, credential, data-quality, mapping, integration, API, performance, and synchronization issues; manage escalations with Device42 and implementation partners. Maintain platform runbooks, configuration baselines, architecture diagrams, operational procedures, support models, known-error records, and disaster-recovery documentation. Discovery, CMDB & Data Quality Design and govern agentless and agent-based discovery coverage across VMware, physical servers, Windows, Linux, databases, middleware, network devices, storage, containers, cloud platforms, and other supported technologies. Maintain secure credential-vault practices and coordinate firewall, routing, DNS, account, and privilege requirements needed for discovery without weakening security controls. Define reconciliation, normalization, deduplication, identification, enrichment, exception, and archival rules to maintain a trusted configuration baseline. Measure and improve CMDB completeness, correctness, currency, uniqueness, relationship accuracy, and ownership coverage through recurring health checks and remediation plans. Reconcile discovered assets against procurement, finance, endpoint management, virtualization, cloud, security, monitoring, and other authoritative sources; investigate unauthorized or unknown assets. Ensure configuration items and relationships support incident, problem, change, capacity, vulnerability, business continuity, and audit processes. Service Dependency & Application Mapping Lead the creation and maintenance of business applications, technical services, service instances, application components, and upstream/downstream dependencies in Device42. Coordinate with application owners, service managers, enterprise architecture, operations, and cybersecurity to validate maps, ownership, criticality, recovery tiers, environments, and business impact. Use discovery evidence, communication data, process information, load balancers, virtual machines, databases, middleware, and network dependencies to build accurate end-to-end service maps. Establish mapping acceptance criteria, certification cycles, ownership reviews, exception handling, and periodic recertification for critical digital services. Provide impact-analysis information for changes, incidents, disaster recovery, technology refreshes, security vulnerabilities, and infrastructure capacity decisions. Integrations, Automation & Reporting Own and support integrations between Device42 and ITSM/CMDB platforms such as ServiceNow or BMC Remedy, as well as monitoring, SIEM, vulnerability management, automation, cloud, and reporting tools. Define data ownership, source-of-truth rules, field mappings, synchronization direction, reconciliation logic, frequencies, error handling, and integration monitoring. Use Device42 APIs, webhooks, PowerShell, Python, or approved automation tools to improve discovery, data validation, reporting, onboarding, and lifecycle workflows. Develop executive and operational dashboards covering inventory, lifecycle risk, end-of-support, warranty, utilization, compliance, discovery coverage, CMDB health, and mapping maturity. Provide reliable asset and dependency data to support budgeting, procurement forecasting, software license optimization, consolidation, capacity planning, and technology refresh decisions. Risk, Compliance & Audit Maintain evidence demonstrating asset accountability, inventory accuracy, ownership, lifecycle status, authorized use, secure disposal, and control effectiveness. Support internal and external audits, cybersecurity assessments, regulatory reviews, and management reporting; ensure findings are remediated within agreed timelines. Identify and report risks relating to unmanaged assets, stale records, unsupported technology, missing ownership, incomplete discovery, licensing constraints, data exposure, and weak integrations.