Development Specialist

We are looking for a ServiceNow Voice Developer for Pan India Location to design, build, and enhance voice‑enabled capabilities within the ServiceNow platform. This role focuses on integrating voice/telephony systems with ServiceNow, developing IVR‑based automations, and creating seamless voice interactions for agents and customers.

Key Responsibilities

• Develop integrations between ServiceNow and voice/telephony platforms (CCaaS/CTI).
• Build IVR mini‑scripts and voice operation handlers to enable automated and personalized customer interactions.
• Configure voice‑enabled workflows, screen pops, and customer‑context features within Agent Workspace.
• Collaborate with telephony teams on call flows, routing logic, and real‑time voice features.
• Troubleshoot voice workflows, improve performance, and maintain reliable voice-channel integrations.

Skills & Experience

• Strong understanding of telephony, IVR, CTI, and call‑flow design.
• Experience in ServiceNow development: JavaScript, scripting, workflows, and integrations.
• Familiarity with Customer Service Management (CSM) and Agent Workspace.
• Ability to diagnose voice‑integration issues and optimize end‑to‑end voice experiences.