Developer

Dear Candidate,

Greetings from the Cognizant..!

#SFDC Kochi

We are hiring Genesys Developer for Kochi location

Job Summary

Please find the below Job Description for your reference.

Genesys Cloud Technical with Contact Center

Exp - 3 Years - 12 Years

• Client Solution Leadership: Act as the primary technical advisor to clients, articulating solution constructs that align with business goals and customer experience transformation.
• Presales Engagement: Support presales solutioning by designing and presenting Genesys Cloud architectures, demonstrating value propositions, and influencing client decision-making.
• Delivery Assurance: Lead delivery audits to ensure solutions meet architectural standards, compliance, and best practices, driving quality and consistency across engagements.
• Technical Design & Development: Own the end-to-end technical design and lead development activities for Genesys Cloud implementations as part of large-scale transformation programs.
• CRM & Ecosystem Integration: Drive integration discussions with CRM platforms such as Salesforce, ensuring seamless interoperability and maximizing business value.
• AI-First Mindset: Champion AI-driven approaches, articulating how AI capabilities in Genesys Cloud can enhance customer experience and deliver measurable outcomes.
• Team & Partner Leadership: Lead technical teams, mentor architects and engineers, and collaborate with ecosystem partners to build mindshare and strengthen delivery excellence.
• Best Practice Incubation: Define, document, and propagate architectural best practices, fostering innovation and continuous improvement across projects.
  
  

Qualifications

• Obtain a degree in computer science information technology engineering or a related discipline or possess equivalent practical experience focused on software development
• Gain practical experience of at least two years in Contact Center