Developer Support

As a Technical Customer Support Specialist, you will be the frontline support for product-related inquiries, particularly those involving APIs and integrations. You will work closely with our customers to troubleshoot, diagnose, and resolve technical issues in a timely and accurate manner. This role requires a blend of technical expertise, customer service skills, and a passion for technology.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues related to API usage and integration
• Properly escalate unresolved queries to the internal product and engineering teams
• Track, route, and redirect problems to correct resources
• Walk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic tests
• Update customer data and produce activity reports
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation, and closure of all trouble tickets
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

• Proven working experience in providing help desk support or as a technical support specialist
• Proficiency in customer service practices
• Strong problem-solving skills and ability to diagnose and resolve technical problems
• Some familiarity with API functionalities, SDKs, and software integrations is required
• Some experience with various programming languages (e.g., JavaScript, Python) is preferred
• Excellent communication skills with the ability to effectively communicate in English both in verbal and written forms
• Bachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.