Detention & Demurrage Filing Specialist

Individual is hired to for north America detention and demurrage team for focusing on the filing and invoicing process for North America Detention and Demurrage process . He / She is also expected to understand the Root cause and help fix the same in the upstream process. He/ She is responsible for the disputes reductions and improve invoice quality.

Develop new documentation, departmental technical procedures and user guides as it related to D&D process. Drive the day-to-day KPI of invoicing with in 7 days and reduce IQ impact Drive the accuracy of 95% of overall from the Productivity of the individual should be above 100% Filing timeliness to complete 70% in 5 days. Identify disputed invoices and do proactive corrections to ensure better invoice quality. Monitor processes handled in the Global Service Centre, seeking quality improvements and where necessary establishing Key Performance Indicators to drive performance improvements both locally and offshore. Reach out to relevant coordinators for more information if required

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