Desktop Support Technician
Congruex Asia Pacific · Mohali · onsite · Posted 48d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
JOB RESPONSIBILITIES (Including, but not limited to):
- Respond to all user requests via emails, phone calls and walk-ins.
- Create, manage and work all ticket requests in the IT ticket management system.
- Resolve all level one and some low level two IT related issues.
- Escalate unresolved issues to senior IT support.
- Coordinate and follow-up on all tickets for all levels of support
- Provide detailed information regarding the solution of all tickets.
- Add resolutions of recurring issues to the IT knowledge base
- Install, maintain and troubleshoot all software and application related issues.
- Microsoft Windows (2000, XP, Vista, 7, Win 10)
- Microsoft Office (2003, 2007, 2010,2016, O365)
- Adobe (Reader, Acrobat)
- Autodesk AutoCAD
- Web browsers (Internet Explorer, Firefox, Chrome, Safari)
- All other applicable applications deemed necessary.
- Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers.
- Create, deploy and manage desktop and laptop images.
- Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
- Coordinate the creation of all new user accounts.
- Assist users with managing all user accounts.
- Inventory all hardware and software for all CHC locations.
- Physically inventory all hardware annually
- Weekly inventory all software
- Assist with special projects as deemed necessary.
REQUIRED SKILLS AND QUALIFICATIONS:
- Working knowledge of hardware
- (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
- General networking (TCP/IP, DNS, and WINS)
- MS Office, Adobe Products, AutoCAD, QuickBooks and WEB applications
- Experience performing virus removal in applications such as mail ware.
- Accustomed to working in a fast paced and changing environment.
- Windows XP, Vista, Windows 7, Wind0ws 10 and Linux/Unix (preferred but not necessary)
COMPENSATION BENEFITS:
- Best as per industry standards.
Sourced from naukri
Skills
TroubleshootingLAN SupportActive DirectoryofficePrinter SupportDesktop SupportIT HelpdeskOutlook ConfigurationIT SupportRemote Support
About Congruex Asia Pacific
Congruex Asia Pacific
Engineering & Construction
1.9k+
employees
2017
9 years old
Mohali, Punjab
India
₹5.2L PA avg
Avg at Congruex Asia Pacific
About
Congruex is a multi-national organization that specializes in broadband network construction and engineering. They support some of the largest service providers in the US
Industries
Engineering & Construction
Employee ratings
10 reviews
3.7/ 5
Culture
3.9
Career growth
3.5
Work-life
3.9
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