Desktop Support Technician

JOB RESPONSIBILITIES (Including, but not limited to):

• Respond to all user requests via emails, phone calls and walk-ins.
• Create, manage and work all ticket requests in the IT ticket management system.
• Resolve all level one and some low level two IT related issues.
• Escalate unresolved issues to senior IT support.
• Coordinate and follow-up on all tickets for all levels of support
• Provide detailed information regarding the solution of all tickets.
• Add resolutions of recurring issues to the IT knowledge base
• Install, maintain and troubleshoot all software and application related issues.
• Microsoft Windows (2000, XP, Vista, 7, Win 10)
• Microsoft Office (2003, 2007, 2010,2016, O365)
• Adobe (Reader, Acrobat)
• Autodesk AutoCAD
• Web browsers (Internet Explorer, Firefox, Chrome, Safari)
• All other applicable applications deemed necessary.
• Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers.
• Create, deploy and manage desktop and laptop images.
• Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
• Coordinate the creation of all new user accounts.
• Assist users with managing all user accounts.
• Inventory all hardware and software for all CHC locations.
• Physically inventory all hardware annually
• Weekly inventory all software
• Assist with special projects as deemed necessary.

REQUIRED SKILLS AND QUALIFICATIONS:

• Working knowledge of hardware
• (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
• General networking (TCP/IP, DNS, and WINS)
• MS Office, Adobe Products, AutoCAD, QuickBooks and WEB applications
• Experience performing virus removal in applications such as mail ware.
• Accustomed to working in a fast paced and changing environment.
• Windows XP, Vista, Windows 7, Windows 10 and Linux/Unix (preferred but not necessary)

COMPENSATION BENEFITS:

• Best as per industry standards