Desktop Support Specialist
Trinity Life Sciences · Not specified · onsite · Posted 50d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Location and Timings
India – Remote
EST Hours
Responsibilities
Education: Bachelor's degree in computer science required but not mandatory.
Work Experience: 3-5 years of hands-on experience in service desk, desktop support within a professional environment.
Technical Skills (Preferred)
India – Remote
EST Hours
Responsibilities
- Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
- Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times.
- Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs.
- Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices.
- Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.
- Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed.
- Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues.
- Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations.
- Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices.
- Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues.
- Proactively identify recurring support issues and recommend process, documentation, or system improvements.
Education: Bachelor's degree in computer science required but not mandatory.
Work Experience: 3-5 years of hands-on experience in service desk, desktop support within a professional environment.
Technical Skills (Preferred)
- Desktop and Laptop hardware; workstation accessories
- Strong remote troubleshooting skills
- Windows 11 / Mac OS
- Antivirus management
- O365 administration and troubleshooting
- ITSM/ITIL-based ticketing systems – Preferably ServiceNow
- iOS & Android device support
- Basic Network knowledge
- Printer troubleshooting
- Active Directory fundamentals and basic administration
- Basic understanding of Office 365 Administration
- Remote support tools (e.g., Bomgar)
- Strong verbal and written communication skills
- Excellent customer service mindset
- Ability to work collaboratively and manage multiple priorities
Sourced from foundit
Skills
Active Directory fundamentals and basic administrationBasic Network knowledgeBasic understanding of Office 365 AdministrationDesktop and Laptop hardware workstation accessoriesiOS Android device supportITSM ITIL-based ticketing systems – Preferably ServiceNowRemote support tools e.g. BomgarStrong remote troubleshooting skillsMac OsWindows 11O365 administration and troubleshootingPrinter TroubleshootingAntivirus Management
About Trinity Life Sciences
Trinity Life Sciences
Healthcare
500
employees
Waltham
US
₹18L PA avg
Avg at Trinity Life Sciences
About
Trinity Life Sciences is a global consulting firm specializing in the healthcare and life sciences sector. The company provides strategic advisory, analytics, and technology solutions to pharmaceutical, biotech, and medical device organizations. With expertise in market access, commercialization, and evidence-based insights, Trinity helps clients optimize decision-making and drive growth in a complex healthcare landscape.
Industries
Healthcare
Employee ratings
10 reviews
2.8/ 5
Culture
3.0
Career growth
2.0
Work-life
2.4
Employees rate it well for
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