Desktop Support Specialist / L2 Support: IT Support Specialist

Please refer to the below mentioned position details. 
We have below mentioned position with us if Interested please share your updated profile on [email removed]
Minimum Experience :3 to 4 + YearsShift time- GeneralLocation- Nesco IT Park, Mumbai - Goregaon  Goregaon, Western Express HighwayShould have Exp in Active Directory, VPN O365 Troubleshooting, Software / hardware Support, Laptop Building for the New Users.  End User Support.

Desktop Support Specialist / L2 Support:

We are looking for a L2 engineer / technician to work on the Return to Office and Restack teams. Our client has started to return to the office and need to support their users as they return. They are also moving / consolidating offices and workstations throughout the building. Employees will no longer be assigned to a permanent "office" or "desk" but have the ability to work from anywhere in the building using Virtual Workstations that they can check out for the day / week.

Responsibilities:

Minimum 2 - 3+ years of experience.

Break / Fix - L1 and L2 issues.

Windows / MAC Support

IMAC - Install, Move, Add, Change

Hardware / Software issues

Connectivity issues - VPN, Soft Phones, Remote Desktop, VDI

Ticketing System (ServiceNow)

Asset Tracking / Inventory Management

Office 365

Strong Communications Skills

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices

Windows 11 Migrations (VDIs & Desktops)

• Define scope and daily/weekly numbers from deployment units; assign users based on targets and available resources.
• Coordinate user/tech testing and drive timely resolution of issues; remove roadblocks and manage escalations for business requests.
• Oversee ticket queues and program mailboxes; ensure accurate tracking in Management Studio and related systems.