Desktop Support/ Production Support

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
  
  

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Key Responsibilities

• Provide L2 production application support for .NET and Azure-based applications.
• Monitor application health, performance, availability, and operational alerts.
• Troubleshoot application incidents across application, database, API, integration, and Azure PaaS layers.
• Analyze logs, exceptions, traces, and performance metrics using Azure Application Insights and other monitoring tools.
• Diagnose and resolve issues related to Azure App Services, Azure Functions, Logic Apps, Azure SQL, and Azure Storage.
• Troubleshoot REST API failures, authentication issues, integration errors, timeouts, and connectivity problems.
• Support applications built using .NET / ASP.NET Core and understand application configuration, dependencies, and runtime behavior.
• Perform root cause analysis (RCA) for recurring and high-impact incidents and contribute to permanent fixes.
• Validate application changes and deployments through CI/CD pipelines and support production releases.
• Collaborate with development, DevOps, infrastructure, database, security, and vendor teams to resolve complex issues.
• Support SharePoint Online integrations and related application issues.
• Provide operational support for OpenText-based solutions and SaaS platforms.
• Support AI-enabled applications, including troubleshooting application workflows, APIs, integrations, and service dependencies.
• Participate in incident, problem, and change management processes.
• Maintain knowledge articles, troubleshooting guides, support documentation, and known-error records.
• Identify opportunities for automation, monitoring improvements, and reduction of recurring incidents.
• Ensure incidents are resolved within defined SLA and operational targets.
  
  

Required Technical Skills

• Strong experience in L2 Application Support in enterprise production environments.
• Good hands-on knowledge of .NET / ASP.NET Core.
• Experience troubleshooting applications deployed on Microsoft Azure.
• Strong understanding of:
• Azure App Services
• Azure Functions
• Azure Logic Apps
• Azure SQL
• Azure Storage
• Azure Application Insights
• Azure PaaS services
• Good knowledge of REST APIs and application integrations.
• Experience with application logs, monitoring, debugging, and performance troubleshooting.
• Understanding of CI/CD pipelines and deployment validation.
• Experience with SQL troubleshooting, queries, and database-related application issues.
• Knowledge of SaaS application support and enterprise integration patterns.
• Strong incident troubleshooting and RCA skills.
  
  

Want to change the world Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!