Desktop Support L2 / Immediate Joiner

Job Description:-

• Provide IT support including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, BSOD, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) and Network Support
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.
• Good Knowledge O365 and licences.
• Router and switches
• knowledge of Asset life cycle.