Desktop Support, IT Support, Helpdesk, For Goldmines Telefilms pvt.Ltd

IT Assistant / Desktop Support Engineer Job Summary

We are looking for a proactive IT Assistant to provide day-to-day IT support for end users, maintain IT infrastructure, and assist in managing network, servers, and IT assets. The candidate should have good troubleshooting skills and a willingness to learn enterprise IT technologies.

Key Responsibilities

• Provide Level-1 and Level-2 desktop and laptop support.
• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Install and support printers, scanners, IP phones, and other peripherals.
• Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365.
• Configure and troubleshoot Outlook, Microsoft Office, Teams, and email clients.
• Basic administration of Microsoft 365 and/or Zoho Mail.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues.
• Assist in monitoring and maintaining Windows Servers.
• Perform server health checks and routine maintenance.
• Monitor backup jobs and assist with backup restoration when required.
• Support NAS, SAN, and storage devices.
• Coordinate with internet service providers and IT vendors.
• Maintain IT inventory, asset records, and software licenses.
• Install antivirus software and perform endpoint security checks.
• Provide remote support using tools like AnyDesk or TeamViewer.
• Document IT issues, resolutions, and standard operating procedures.
• Escalate critical issues to the IT Manager.

Required Skills

• Windows 10/11 Administration
• Microsoft Office 365
• Outlook Configuration
• Active Directory (Basic)
• Networking Fundamentals
• Printer & Hardware Troubleshooting
• Microsoft Teams
• TCP/IP, DNS, DHCP
• Remote Desktop Support
• Antivirus & Endpoint Security
• Basic Windows Server knowledge
• Good communication and documentation skills

Preferred Skills

• VMware or Hyper-V basics
• Firewall knowledge (Sophos/Fortinet preferred)
• NAS/SAN Storage
• Backup Solutions (Veeam, Veritas, Acronis, etc.)
• CCTV and Biometric attendance systems
• Basic PowerShell knowledge

Experience

• Minimum 1 years in Desktop Support / IT Support.
• Experience in a corporate environment preferred.

Education

• B.Sc. IT / BCA / Diploma in Computer Engineering / BE (IT/Computer)
• Certifications such as CCNA, MCSA, Azure Fundamentals, or Google IT Support are an advantage.

Soft Skills

• Strong troubleshooting ability
• Good communication skills
• Customer-focused attitude
• Ability to prioritize tasks
• Team player
• Willingness to learn new technologies

Nice to Have

• Experience supporting 100+ users.
• Knowledge of CCTV, biometric systems, and conference room AV equipment.
• Basic scripting or automation skills.
• Experience working with ticketing systems.

Preferred candidate profile: Mumbai, Immediate joinee (only male candidates)
Perks and benefits: Flexi Shift (11 am to 8 pm), Monday to Saturday. Location: Mumbai, Malad West