{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"

Key Responsibilities

Provide L1/L2 technical support for desktops, laptops, printers, and peripherals.
Install, configure, and troubleshoot Windows operating systems and software applications.
Diagnose and resolve hardware, software, network, and email-related issues.
Configure and support Outlook, Office 365, VPN, and remote access tools.
Manage user accounts, passwords, and permissions through Active Directory.
Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, and connectivity issues.
Install and maintain antivirus, security patches, and system updates.
Maintain IT asset inventory and documentation.
Coordinate with vendors and internal teams for issue resolution.
Handle ticketing tools and ensure SLA compliance.

Required Skills

Windows 10/11 Administration
Desktop & Laptop Troubleshooting
Active Directory
Networking (LAN/WAN, TCP/IP, DNS, DHCP)
Outlook / Office 365 Support
Printer & Peripheral Support
Remote Support Tools
Basic Server Administration
IT Asset Management

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