Desktop Support Engineer

JOB DESCRIPTION
Company: Reliance Foundation Hospital
Job Role: Desktop Support Engineer
Location: Charni Road, Mumbai
Shift: Rotational Shift
Roles and Responsibilities
1
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Understand ticketing processes, service-level agreements (SLAs), incident and service request management,
and First Call Resolution (FCR).
Troubleshoot desktops, laptops, printers, scanners, and related devices; coordinate with the core IT team and
principal vendors to resolve server- or network-related issues.
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4
Provide technical support by identifying, investigating, and resolving reported incidents.
Assemble computers and regularly maintain desktop peripherals and network devices, including printers and
scanners.
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Create user profiles and customize desktop settings according to user requirements.
Ensure desktop systems function effectively across departments through regular checks and preventive
maintenance.
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8
Plan and perform routine repairs and system upgrades.
Use helpdesk systems to prioritize workloads, manage tickets, and update queries, calls, and resolution
status.
9
Install and configure application software, including MS Office, MS Project, MS Outlook for email access, and
web browsers.
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Identify and recommend improvements to IT support processes and procedures.
Ensure compliance with departmental standards, processes, and templates.
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