Desktop Support Engineer

Job Summary:
We are looking for a skilled Desktop Support Engineer to provide technical support to end users and ensure smooth functioning of desktops, laptops, peripherals, applications, and IT infrastructure.

Key Responsibilities:

• Provide L1/L2 technical support for desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot and resolve hardware, software, OS and network-related issues.
• Install, configure and maintain Windows operating systems and business applications.
• Perform system setup, configuration, software installation and troubleshooting.
• Handle user issues related to MS Office, Outlook, Teams and other standard applications.
• Troubleshoot LAN, Wi-Fi, TCP/IP and basic connectivity issues.
• Manage user accounts, password resets and access-related issues.
• Maintain IT assets, inventory and documentation.
• Coordinate with L2/L3 teams and vendors for unresolved technical issues.
• Follow IT service desk processes, ticketing procedures and SLA requirements.
• Ensure timely resolution and proper documentation of incidents and service requests.

Required Skills:

• Strong knowledge of Windows 10/11 desktop troubleshooting.
• Good knowledge of Desktop/Laptop hardware and peripherals.
• Hands-on experience with MS Office, Outlook and Teams.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP and networking.
• Experience in troubleshooting printers and other peripheral devices.
• Knowledge of Active Directory, user account management and password reset.
• Good communication and interpersonal skills.
• Ability to troubleshoot issues independently and coordinate with different teams.