Desktop Support Engineer

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
  
• Conduct IT audits to identify vulnerabilities and implement remediation measures.
  
• Manage user accounts, including creation, modification, and termination of access rights.
  
• Perform system maintenance tasks such as patching, backups, and disk space monitoring.
  
• Assist with IT helpdesk activities like incident reporting and resolution.