Desktop Support Engineer

• Day-to-Day IT support and operations related to AD, Exchange, Email gateway and O365 application issues.
• Windows & MAC laptop and desktop troubleshooting with installation of softwares.
• License, Patch Management, Backup Management.
• Ensure all the endpoint machines are hardened as per corporate policy and our compliance.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Ensure Vulnerability & Patch management across the environment & maintain records of the same.
• Provide timely resolution to service issues raised by users as per SLA.
• Interact with vendors for hardware and software related issues.
• Manage IT Asset and keep inventory up to date.

Monitoring the system daily and respond immediately to security/usability concerns.