Desktop Support Engineer

* OS installation from USB devices or network boot,

•              VPN client configuration and support for remote users,
•              Password reset, expiry, new users, deletion of users in active directory,
•              Printer installation, configuration and support - both USB & Network,
•              Hardware trouble shooting of desktops & laptops,
•              Knowledge of components like hard disk, rams, processors, motherboard in computer,
•              Ticketing tool for call logging & call analysis,
•              Follow-up with end users to provide status updates,
•              Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
•              Maintaining IT Asset inventory,
•              Coordinate with vendors to procure IT related equipments or peripherals,
•              Antivirus support,
•              Remote session for out of office users,
•              Familiar with Windows OS & MS Office,
•              Email setup in MS Outlook (IMAP & POP account knowledge),
•              Basic network troubleshooting like LAN & Wi-Fi,
•              User data backup & restore,
•              Ms office O365 support & experience in teams & Onedrive,
•              Setting up laptop with projector & conferencing equipment’s
•              Basic support on Macbook & other Apple devices.
•              MDM (In tune L1) & VDI (VMware, citrix etc)

* understand domain & how to add workstation in domain

Interview mode – Face to face in Park Street area (1 round)

For faster response, local Kolkata candidates can send whatsapp message on [phone removed] with the below information & also attach updated resume

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