Desktop Support Engineer
NICT Technologies PVT LTD · Not specified · onsite · Posted 23d ago
About a minute. You'll make an account on the way through.
About this role
Title: Desktop Support Engineer
Experience: 2+ years
Location: Ranjangaon, pune
Skills Required: Desktop support, Ticketing tools, L2 support
Notice Period: Immediate joiner or up to 1 month.
We at Coforge are seeking a Desktop Support Engineer to support IT operations in a fast-paced manufacturing environment.
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Roles & Responsibilities
- Provide on-site support for Desktops and laptop Barcode and MRP printers.
- Handheld, fixed, and RF scanners.
- Ensure smooth functioning of production line IT infrastructure with minimal downtime
- Troubleshoot hardware, software, and network-related issues.
- Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.
- Monitor and manage tickets within defined SLAs and escalate when required.
- Perform installation, configuration, and maintenance of IT equipment
- Coordinate with L2/L3 teams and vendors for issue resolution
- Maintain proper documentation of incidents and solutions
- Support a high-availability environment with a quick turnaround time
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Skills
About Nict Technologies
NICT Technologies PVT LTD
IT Services & Consulting
2003
23 years old
Indore
India
₹3L PA avg
Avg at Nict Technologies
About
Niseva Technologies specializes in IoT, M2M communication, and industrial connectivity solutions. The company provides gateways, routers, modems, and edge computing devices for industrial automation, smart metering, energy management, and monitoring applications. Niseva focuses on innovation, reliable connectivity, and customer satisfaction, helping businesses improve operational efficiency through advanced technology solutions.
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