Desktop Support Engineer

Roles and Responsibilities :

• Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot common problems with Outlook email clients and resolve issues related to email accounts.
• Manage IT tickets using ticketing tools such as [insert tool name].

Job Requirements :

• 3-4 years of experience in desktop support or a related field.
• Strong knowledge of OS installation (Windows) and basic networking concepts.
• Proficiency in desktop troubleshooting techniques and ability to diagnose hardware faults.
• Experience with Outlook configuration and troubleshooting.