Desktop Support Engineer

System Setup (Laptop/Desktop)

1. If we give you a laptop/desktop, what steps will you follow to make it up and running?

2. After installing the OS on a new system, how do you join it to the domain?

Network Printer

3. If we give you a new printer and want to give access to a new user, how will you install and configure it?

4. What steps will you take to troubleshoot network printer issues?

Outlook / Email

5. What common Outlook issues have you handled for users?

6. If a user cannot send/receive emails, what are your troubleshooting steps?

Network / Access

7. If a user is not able to access any network folder or specific URLs, how will you troubleshoot?

8. Do you know anything about switch?

9. How will you connect the switch?

10. If there is any managed switch is given & it should be configured, can you configure?

11. If there is a router. If I want to connect router to one of the internet link, is it possible to do that?

12. How to configure a static IP?

13. If I want to connect a firewall more than 200 meters, through which cable can I connect?

14. Upto how much distance LAN cable will support?

15. Do you know about optic fibre cable?

Intune / VPN / Security

16. Do you have any idea about the Intune Company Portal? Explain.

17. What is a VPN and why do we use it?

18. What is VPN & why we use? (duplicate, but keep under VPN section)

19. What is SCCM?

20. What is MFA & purpose of it?

IT Assets Management

21. Do you know how to handle IT assets?

22. Where do you maintain your asset list?

23. If you are using Excel for assets, how will you identify duplicates?

24. If any serial number is given to 2 users, how can you identify the duplicates?

Room VC Devices

25. How do you set up VC devices in a large room?

26. What VC devices have you used?

Microsoft Teams

27. If there is an issue in MS Teams with video or audio, how will you troubleshoot?

ERP & Productivity Tools

28. Do you have any exposure to ERP software like Tally or SAP? Explain your experience.

29. What is your experience with Excel and PowerPoint?

30. PowerPoint: How will you insert a video recording into a slide? Explain step by step.

31. Excel (Basics): Explain/prepare for Pivot Tables, VLOOKUP, HLOOKUP, common formulas (SUM, AVERAGE), and methods for finding duplicates.

32. Do you know MS Excel? Can you make a pivot table?

33. Prepare on VLOOKUP, HLOOKUP, Filters, formatting, SUM, Averages in Excel.

34. Are you using Tally for any accounting purpose?

35. What is OneDrive?

36. Are you able to install SAP GUI?

File Sharing

37. How do you create a shared folder? Explain the step-by-step process.

Active Directory

38. What is Active Directory?

Office 365 Troubleshooting & Configuration

39. What is Office 365 and what services does it include?

40. What is MFA (Multi-Factor Authentication), and how do you configure it? (also mapped above in Security section)

Server / Backup

41. Can you install a server?

42. Are you aware of any backup tools? Which backup tool you are using?