Desktop Support Engineer

About the Role

We are looking for a dedicated and technically strong Technical Support Engineer AMS to join our growing support operations. This role demands excellent troubleshooting skills, strong product knowledge, and the ability to support customers with professionalism and patience. If you enjoy solving technical issues and ensuring seamless user experience, this role is a great fit for you.
You will be responsible for diagnosing computer hardware and operating system issues, providing resolutions, and guiding users through step-by-step solutions. You will work closely with internal teams to ensure consistent and high-quality support delivery.


 Key Responsibilities

Technical Support

Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.

Customer Experience

Communicate clearly and professionally with customers across different channels.
Maintain strong customer satisfaction by ensuring timely and effective support.
Collaborate with cross-functional teams for escalations and complex problem-solving.

Shift & Work Flexibility

Ability to work in AMS shift initially, with flexibility to adapt to any shift in the future based on business needs.
Willingness to work in rotational shifts and accommodate weekly offs accordingly.
Comfortable with a hybrid working model, with flexibility to operate from KTP or ECP depending on organizational requirements.


Required Qualifications

Graduate, preferably BCA or equivalent technical background.
1 to 4 years of relevant experience in technical support or IT helpdesk roles.

Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.
Good English communication skills, both verbal and written.
Ability to multitask and work in a fast-paced support environment.ReplyForwardAdd reactionShare in chat