Desktop Support Engineer
UST Global · Bengaluru · onsite · Posted 27d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Summary
We are seeking a customer-focused Desktop Support Engineer to provide on-site technical support and ensure a seamless end-user experience. The role involves supporting desktop and laptop systems, troubleshooting hardware and software issues, resolving user incidents, and maintaining high service levels. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience delivering deskside support in a fast-paced environment.
Key Responsibilities - Provide end-user support for desktop and laptop hardware and software issues.
- Deliver on-site deskside support to ensure minimal disruption to end-user productivity.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Respond to end-user queries and provide timely resolution to technical problems.
- Analyze incidents and identify root causes, implementing corrective actions where required.
- Maintain and exceed established service level expectations.
- Work with internal teams and stakeholders to resolve user support issues effectively.
- Manage and update incidents through the ticketing system.
- Deliver a positive and professional end-user support experience.
- Handle multiple support requests while effectively managing changing priorities.
- Desktop Support
- 3+ years of experience in a customer-facing deskside support or end-user computing role.
- Bachelors degree in Information Technology, Management Information Systems, or equivalent experience.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving capabilities.
- Positive attitude with a customer-first mindset.
- Ability to work independently and collaboratively within a team environment.
- Self-directed work style with the ability to multitask effectively.
- Flexibility to work various shifts, including weekends if required.
UST partners with global organizations to deliver technology-driven solutions and digital transformation initiatives. Joining UST provides opportunities to work on innovative projects, collaborate with diverse teams, enhance technical expertise, and build a rewarding long-term career in a learning-focused environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Ux DesignTechnical SupportTroubleshootingoperating systemEnd User ComputingDesktop SupportTicketing SystemCommunication SkillsDigital TransformationticketingInformation TechnologyCommunication And Interpersonal Skills
About UST
UST Global
IT Services & Consulting
14.0k+
employees
1999
27 years old
Aliso Viejo, California
US
₹12.9L PA avg
Avg at UST
About
UST helps the world's best organizations succeed through digital transformation, crafting disruptive solutions and strategies bringing our clients vision to life.
Industries
IT Services & ConsultingManufacturing
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