Desktop Support Engineer

Job Title: System Administrator
Experience: 25 Years
Department: IT / Information Technology
Job Type: Full-Time
Location: Pune
Industry: IT Services & IT Infrastructure

Job Summary

We are looking for a System Administrator with hands-on experience in Windows Server, Active Directory, Microsoft 365, networking, endpoint security, and IT infrastructure support.

The candidate will be responsible for managing day-to-day IT operations, troubleshooting hardware/software/network issues, user administration, system security, and ensuring smooth functioning of the organization's IT infrastructure.

Key Responsibilities

• Manage and maintain desktops, laptops, servers, printers, and network devices.
• Administer Windows Server, Active Directory, and Microsoft 365 environments.
• Create, modify, and disable user accounts and manage user permissions and access rights.
• Manage LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
• Troubleshoot hardware, software, network, email, printer, and authentication-related issues.
• Handle IT helpdesk tickets and ensure timely resolution within defined SLA timelines.
• Configure, monitor, and upgrade operating systems, applications, and IT systems.
• Manage endpoint security using BitLocker and Sophos Antivirus.
• Monitor system performance and take preventive actions to minimize downtime.
• Manage antivirus, endpoint security, backup, and patch management activities.
• Maintain IT asset inventory, system documentation, and configuration records.
• Coordinate with vendors and service providers for hardware support, warranty, and AMC activities.
• Support IT policies, cybersecurity controls, and compliance requirements.
• Assist with server administration, backup restoration, and disaster recovery activities.
• Provide user guidance and training on IT best practices and security awareness.
• PowerShell knowledge will be an added advantage.

Required Skills

• Windows Server Administration
• Active Directory (AD)
• Microsoft 365 Administration
• TCP/IP, DNS, DHCP
• LAN/WAN, Wi-Fi & VPN
• Basic Firewall & Cybersecurity concepts
• Endpoint Security & Antivirus Management
• BitLocker & Sophos
• Hardware & Software Troubleshooting
• IT Asset Management
• Backup & Patch Management
• Helpdesk / Ticketing / SLA Management
• Basic Server Administration
• PowerShell – Added Advantage

Educational Qualification

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field.

Preferred Certifications

• Microsoft Certification
• CCNA
• CompTIA
• Other relevant IT certifications

Key Competencies

• Strong analytical and troubleshooting skills
• Good communication and coordination skills
• Time management and multitasking
• Team collaboration
• Customer-focused approach
• Ability to handle critical IT issues under pressure

Keywords

System Administrator,