MUMBAI · FULLTIME
Desktop Support Engineer
Blackbox GPS Technologies
Mumbai · onsite · Posted 31d ago
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Not disclosedFresherfulltimeMumbai
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Section · 01
About this role
Job Responsibilities
JOB DESCRIPTION
JOB DESCRIPTION
- Endpoint Management & Deployment:
- Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
- Configure, test, and deploy hardware and software to users both locally and remotely
- Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
- Diagnoses and resolves problems related to the operation of PCs on the network
- Administer and enforce compliance policies and configuration profiles.
- Oversee application packaging, deployment, and Windows update policies.
- Troubleshoot and support hardware/software issues on Windows OS.
- ManageEngine Desktop Central:
- Configure and manage endpoint devices using ManageEngine Desktop Central.
- Automate patch management, software deployment, and asset management.
- Monitor and optimize system performance and security.
- Networking Support L1:
- Identify and respond to network alerts and outages and perform initial analysis of network performance issues.
- Verify network device status and interface utilization, Check interface status, link failures, and bandwidth usage.
- Identify and troubleshoot network-related incidents including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity issues.
- Coordinate with Network Operations teams for escalation and resolution of complex network problems.
- Support network infrastructure moves, additions, and changes, including workstation and peripheral connectivity.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
- Collaboration & Documentation:
- Work closely with IT Security, Infrastructure, and Service Desk teams.
- Maintain detailed documentation, SOPs, and knowledge base articles.
- Provide solutions to user issues by identifying problems, train users in basic problem resolution and understanding how to make efficient use of their PCs
- Respond to user requests and service issues in a timely and professional manner
- Create, monitor, update, and close tickets using Service Now ticketing system
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
- Remain current on technical and operational details concerning PC products and support
- Technical Skills:
- Deep understanding of Windows 10/11, Office 365, and MDM policies.
- Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
- Experience with virtual desktop administration (e.g., Windows 365, Citrix).
- Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.
- Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
- Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail.
- Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's.
- Active Directory Password resets and User properties.
- Working knowledge of Microsoft Teams audio/video conferencing systems
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Section · 02
Skills
VPNhotspotsvirtual desktop administrationWiFiSwitchescitrixDNSGroup PolicyActive DirectoryDHCPfirewallsipEntra Idoffice 365CrowdstrikeWindows 10Backup toolsRoutersComputer NetworksWindows 365Windows AutopilotTokensCisco AnyConnectManageEngine Desktop CentralMDM policiesendpoint security practicesMicrosoft Endpoint Manager Intune
Section · Company
About Blackbox GPS Technologies
Blackbox GPS Technologies
Software Product
11
employees
1993
33 years old
Chandigarh
India
₹4.6L PA avg
Avg at Blackbox GPS Technologies
About
Blackbox GPS Technology Pvt Limited is one of a pioneer in the field of GPS based Vehicle Tracking and Management Solutions in India since 2000 when other GPS based tracking was thought to be a think of. We are a solution selling company that helps firms to control their expenses using our tracking devices. Fueling innovation since 2003, BlackBox GPS Technology Pvt Limited introduced the first-generation offline vehicle management system in 2008. Over a decade ahead, our continuous R&D ensures unmatched expertise and a legacy of groundbreaking solutions.
Industries
Software Product
Employee ratings
10 reviews
3.3/ 5
Culture
2.1
Career growth
2.2
Work-life
3.0
Employees rate it well for
Work-Life Balance35Skill Development33
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