Desktop Support Engineer

WERE HIRING | DESKSIDE ENGINEER HERO MOTOCORP

Location: CIT, Kukas, Jaipur, Rajasthan 302028
Work Mode: 100% Onsite
Experience: 2–3 Years
CTC: 30,000/month
In-Hand: 25,000/month
Shift: Rotational Shifts
Preference: Male Candidates
Joining: Immediate Joiners Preferred

About Hero MotoCorp

Hero MotoCorp is one of the world's largest manufacturers of motorcycles and scooters, with a strong presence across India and international markets. This opportunity offers exposure to a large-scale manufacturing environment and enterprise-level IT infrastructure and end-user support operations.

Job Role: Deskside Engineer

We are looking for an experienced Deskside Engineer to provide on-site IT support at a manufacturing plant. The role involves troubleshooting hardware, software, and network-related issues, supporting end users, managing IT assets, and coordinating with OEM vendors.

Key Responsibilities

• Install, configure, and troubleshoot Windows OS and standard applications such as Microsoft Office, Adobe Acrobat, WinZip, WinRAR, etc.
  • Configure and troubleshoot desktops, laptops, printers, scanners, data cards, and other IT peripherals.
  • Troubleshoot OS, software, printer, scanner, email client, and application-related issues.
  • Configure internet, proxy, LAN, and basic network settings.
  • Provide end-user support and application access as per SOPs and organisational policies.
  • Manage IT assets, including installation, movement, configuration, tagging, and documentation.
  • Manage disk/folder sharing and user permissions.
  • Log, track, and resolve incidents and service requests using ticketing tools.
  • Coordinate with OEM/vendors for hardware and software-related issues and ensure timely closure.
  • Provide support for video conferencing equipment and meeting-room setups.
  • Assist with LAN, printing, file-sharing, and other IT infrastructure services.
  • Maintain proper documentation of incidents, service requests, asset records, and resolutions.
  • Follow IT security policies, SOPs, and organisational guidelines.

Required Skills & Qualifications

• 2–3 years of relevant experience in Desktop Support / Deskside Support / IT Support.
  • Strong knowledge of Windows OS and hardware troubleshooting.
  • Good understanding of basic networking concepts such as LAN, TCP/IP, DNS, DHCP, and proxy.
  • Hands-on experience with desktop, laptop, printer, scanner, and peripheral troubleshooting.
  • Experience with ticketing tools and IT service management processes.
  • Knowledge of IT asset management and inventory processes.
  • Strong troubleshooting and problem-solving abilities.
  • Good communication and interpersonal skills.
  • Ability to work independently in a fast-paced, on-site environment.
  • Willingness to work in rotational shifts is mandatory.
  • Experience working in a manufacturing/plant environment will be an added advantage.

Preferred Qualifications

• Diploma/Bachelor's degree in IT, Computer Science, or a related field.
  CompTIA A+, Network+, Microsoft, ITIL, or other relevant certifications will be an added advantage.

How to Apply

Immediate Joiners are highly preferred.

Interested and eligible candidates can share their updated CV through:

WhatsApp: [phone removed]
Email: [email removed]

Important: Kindly mention “Deskside Engineer – Jaipur” while sending your CV on WhatsApp or in the email subject line.

Candidates matching the required experience and comfortable with rotational shifts are encouraged to apply.