Desktop Support Engineer
Progressive Techserve · Mumbai · onsite · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Payroll Company- Progressive infotech pvt Ltd
Location- Prabhadevi
Role Name: - Desktop Support Engineer L2
Client- Senapati Bapat Marg, Prabhadevi (West), Mumbai 400013
Type of Job: - WFO
No of days working in a week: - 6 days
Job Descriptions: - Desktop Support Engineer L2
Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Software’s, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. • Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive
If you are interested kindly share your updated resume at [email removed]
Call: [phone removed]
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