Desktop Support Engineer

Hello,

If you have a passion for troubleshooting IT issues, supporting end users, and ensuring smooth day-to-day IT operations, we'd love to hear from you!

Position Details

• Role: Desktop Support Engineer
• Location: Sector 20, Gurgaon
• Experience: 6 Months to 1.5 Years
• Shift: 24/7 Rotational Shifts
• Interview Mode: Face-to-Face
• Education: 15 Years of Education (Mandatory with supporting documents)

Role Overview

The Desktop Support Engineer will be responsible for providing onsite IT support to internal users, ensuring high availability of desktop systems, laptops, and related IT infrastructure. The role involves troubleshooting hardware, software, network, and application-related issues while delivering excellent user support and adhering to IT service management processes.

Note: This is an office-based role focused on onsite desktop support and service ticket management.

Key Responsibilities

• Provide technical support for desktops, laptops, and endpoint devices.
• Manage and update incident/service tickets until resolution.
• Perform remote and onsite troubleshooting for end-user issues.
• Configure and maintain desktops, laptops, and peripheral devices.
• Escalate and route tickets to appropriate support teams when required.
• Follow up with users and support teams for timely ticket closure.
• Troubleshoot Windows OS, VPN, Outlook, MS Office, Skype/Teams, and other business applications.
• Support asset management activities, including IMAC (Install, Move, Add, Change) processes.
• Assist with desk-side IT projects and periodic maintenance activities.
• Coordinate with vendors and internal teams for issue resolution.

Technical Skills Required

Hardware & Networking

• Basic understanding of IT assets and endpoint devices.
• Ability to install, configure, and troubleshoot desktops and laptops.
• Experience with dual-monitor setups and peripheral devices.
• Knowledge of VPN, remote desktop, and virtual desktop environments (VDI/HVD).

Windows Operating Systems

• Installation, configuration, and troubleshooting of Windows 10 & Windows 11.
• Knowledge of software installation, upgrades, and troubleshooting.
• Understanding of Active Directory and domain management.

Email & Collaboration Tools

• Configure and troubleshoot Outlook and email clients.
• Support email connectivity on desktops, laptops, and mobile devices.

Application Support

• Installation and troubleshooting of Microsoft Office applications.
• Basic knowledge of Excel and productivity tools.

Audio/Video Support

• Basic understanding of conference room and audio-video equipment.

Endpoint Security

• Antivirus installation and basic endpoint security management.
• Patch deployment and troubleshooting.

IT Service Management

• Understanding of ITIL concepts, including:
• Incident Management
• Service Requests
• IMAC Processes

Behavioral Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work effectively in a team environment.
• Good analytical and problem-solving skills.
• Active listening and stakeholder management capabilities.

Eligibility Criteria

6 Months to 1.5 Years of relevant Desktop Support experience

Mandatory 15 years of education with valid supporting documents

Willingness to work in rotational shifts

Available for face-to-face interview in Gurgaon

Female candidates are encouraged to apply

Compensation

Salary will be offered based on experience, skills, and overall fitment for the role.

Interested candidates can share their updated resume to [email removed] with the following details:

• Total Experience:
• Relevant Experience:
• Current CTC:
• Expected CTC:
• Notice Period:
• Current Location:

Job Location

Sector 20, Gurgaon