Desktop Support Engineer

L1 Service Desk Analyst with ServiceNow, Windows/macOS, Microsoft 365, Active Directory/Okta, VPN/MFA, and end-user support experience; exposure to Intune/JAMF, Azure AD, and PowerShell is a plus." Must-Have:

• Service Desk: IT Help Desk/Service Desk, ServiceNow, Incident & Ticket Management, SLA Management, Customer Support
• End User Computing: Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint), Laptop/Desktop Support, Printers, Mobile Devices
• IAM: Active Directory, Okta, User Provisioning & Deprovisioning, Password Resets, MFA
• Networking: VPN, Basic DNS/DHCP, Network Connectivity Troubleshooting
• Professional Skills: Communication, Troubleshooting, Documentation, Prioritization, Escalation Handling

Nice-to-Haves

• Endpoint Management: Intune, JAMF, Laptop Imaging, Asset Management
• Cloud & Automation: Azure AD (Entra ID), PowerShell
• ITSM & Process: ITIL, Knowledge Base Management, Process Improvement
• Workplace Support: Onboarding/Offboarding, AV & Conference Room Support
• Certifications: CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals