Desktop Support Engineer

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting and resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
  
• Configure new employee accounts on the company's LAN/WAN network, including setting up email clients like Outlook.
• Troubleshooting (Software, hardware, printer & application)
• Network support L1 (know how of IP config, MAC binding, basic troubleshooting
• Software and hardware installation, configuration, setup.
• Inventory management (hardware and software)
• Assist business in IT project rollouts.
• AV, Security and Patch management.
• Knowhow of OS installations (windows & macOS), configuration, policy deployment.
• Maintain proper logs and records.
• Ensure data backups and storage.
• Knowledge on Access point / Firewall
• Knowledge on basic network
• Hardware knowledge ( Desktop/Laptop/Printer )
  

Desired Candidate Profile

• 1-6 years of experience in Desktop Support or a related field (IT Services & Consulting).
  
• Strong knowledge of IP configuration, Windows installation/troubleshooting/configuration; Outlook configuration; PC assembling; Network Printer Installation; VPN setup; DHCP management.
  
• Bachelor's degree in any specialization (B.A./B.C.A.).

• Location - Jaipur
• Vacancy - 20