Desktop Support Engineer

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot LAN/WAN connectivity issues and perform network configuration tasks such as IP addressing and routing.
• Configure Outlook email clients and manage IT hardware assets.
• Perform PC assembling, installation, configuration, and hardware networking tasks.
• Troubleshooting (Software, hardware, printer & application)
• Network support L1 (know how of IP config, MAC binding, basic troubleshooting
• Software and hardware installation, configuration, setup.
• Inventory management (hardware and software)
• Assist business in IT project rollouts.
• AV, Security and Patch management.
• Knowhow of OS installations (windows & macOS), configuration, policy deployment.
• Maintain proper logs and records.
• Ensure data backups and storage.
• Knowledge on Access point / Firewall
• Knowledge on basic network
• Hardware knowledge ( Desktop/Laptop/Printer )( Desktop+ Network)
• Experience - 1 - 5 yrs
• Location - Chandigarh