Desktop Support Engineer

Role & responsibilities

Desktop Support Engineer

Location: Sion, Mumbai
Experience: 2+ Years
Salary: Up to 32,000 per month
Employment Type: Full-Time

Immediate Joiners

Job Summary

We are looking for an experienced Desktop Support Engineer with 2+ years of experience in providing L1/L2 technical support, troubleshooting end-user issues, managing devices, and supporting Microsoft technologies. The candidate should have good communication skills, strong troubleshooting abilities.

Key Responsibilities

Technical Support & Issue Resolution

• Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, scanners, and other IT peripherals.
• Troubleshoot and resolve L1/L2 technical issues related to Windows, macOS, Microsoft 365, VPN, Wi-Fi, LAN, and collaboration tools.
• Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot hardware, software, system performance, application, and connectivity-related issues.
• Diagnose and resolve VPN, Wi-Fi, wired LAN, DNS, and basic network connectivity issues.
• Support users with Microsoft Teams, Zoom, and other collaboration/communication applications.
• Log, update, track, and resolve incidents and service requests within defined SLA using ITSM tools such as Freshworks/Freshservice.
• Escalate complex or unresolved issues to the appropriate technical teams while maintaining proper documentation.
• Maintain and troubleshoot endpoint security solutions such as antivirus, endpoint protection, encryption, and MDM.

User Management & Device Lifecycle

• Perform user account provisioning, modification, and deprovisioning using Active Directory and Microsoft Entra ID (Azure AD).
• Support employee onboarding and offboarding activities, including account setup, device configuration, software installation, and asset handover.
• Configure and deploy desktops, laptops, mobile devices, and other IT equipment for new and existing employees.
• Maintain accurate IT asset inventory and ensure timely updates to asset records and documentation.
• Manage device lifecycle activities including procurement, deployment, maintenance, replacement, and disposal.
• Ensure IT assets are properly tagged, tracked, and assigned to users.
• Assist with device configuration, software installation, patching, and troubleshooting.

Required Skills

• 2+ years of experience in Desktop Support / IT Support / Technical Support.
• Hands-on experience with Windows 10/11 and basic macOS troubleshooting.
• Good knowledge of Microsoft 365 applications.
• Working knowledge of Active Directory / Microsoft Entra ID (Azure AD).
• Good understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Experience with ITSM/ticketing tools such as Freshservice, ServiceNow, or similar platforms.
• Basic knowledge of endpoint security, antivirus, encryption, and MDM solutions.
• Good troubleshooting, problem-solving, and documentation skills.
• Strong verbal and written communication skills.
• Ability to work independently as well as with internal IT teams and end users.

Compensation & Location

Experience: 2+ Years
Budget: Up to 32,000/month
Location: Sion, Mumbai
Work Mode: On-site

Interested candidates can share their updated CV along with current CTC, expected CTC, notice period, and current location.

Email ID- [email removed]

Preferred candidate profile