Desktop Support Engineer

Desktop Support Engineer L1

Company: Tech Mahindra TIM (Lotus)
Payroll: Fidelis Technology
Position: Desktop Support Engineer – L1
Experience: 6 Months to 1 Year
Location: Goregaon East, Mumbai
Salary: 19,800 CTC | Approx. 14,500 In-Hand
Contact: [phone removed]
Interview Mode: Face-to-Face Only

Job Description

Tech Mahindra – TIM (Lotus) is hiring Desktop Support Engineers – L1 with 6 months to 1 year of relevant experience in desktop/laptop support and IT troubleshooting.

The candidate will be responsible for providing L1 technical support to users, troubleshooting hardware and software issues, and supporting smooth day-to-day IT operations.

Key Responsibilities

• Provide L1 desktop and end-user technical support.
• Troubleshoot basic hardware, software, OS, application, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
• Handle basic Windows OS-related troubleshooting.
• Perform system configuration, software installation, and updates.
• Troubleshoot basic connectivity, LAN, Wi-Fi, and network issues.
• Log and resolve user incidents and service requests within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Provide good customer/user support and ensure timely issue resolution.

Required Skills

• 6 months to 1 year of relevant Desktop Support / IT Support experience.
• Basic knowledge of desktop/laptop troubleshooting.
• Good understanding of Windows Operating Systems.
• Knowledge of hardware, software, printers, and peripherals.
• Basic knowledge of networking, LAN, and Wi-Fi troubleshooting.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• IT support/helpdesk experience will be an added advantage.

Compensation

CTC: 19,800
Approx. In-Hand: 14,500

Interview Process

Interview Mode: Face-to-Face ONLY
Interview Timing: 5:00 PM to 8:00 PM

F2F interview is mandatory. Candidates who are unable to attend the face-to-face interview should not apply.

Interview Venue

Tech Mahindra Limited
Lotus Corporate Park
Unit No. 101 & 102 along with Unit No. Y,
First Floor, A to G Wing,
Off Western Highway, Goregaon East,
Mumbai – 400063

Payroll

Fidelis Technology

Interested candidates with 6 months to 1 year of relevant Desktop Support / IT Support experience who can attend the mandatory F2F interview are encouraged to apply.

Contact: [phone removed]