Desktop Support Engineer

Desktop Support Engineer L2 Tech Mahindra (TIM Lotus)

Company: Tech Mahindra TIM (Lotus)
Payroll: Fidelis Technology
Position: Desktop Support Engineer L2
Experience: 2+ Years (Mandatory)
Location: Goregaon East, Mumbai
Salary: 23,100 CTC | Approx. 18,000 In-Hand ( contact - [phone removed] )

Interview Mode: Face-to-Face Only

Job Description

Tech Mahindra – TIM (Lotus) is hiring Desktop Support Engineers – L2 with a minimum of 2+ years of relevant experience in desktop/laptop support and IT infrastructure troubleshooting.

The candidate will be responsible for providing L2 technical support to users, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide L2 desktop and end-user technical support.
• Troubleshoot hardware, software, OS, application, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
• Handle Windows OS-related troubleshooting and technical issues.
• Perform system configuration, software installation, and updates.
• Troubleshoot connectivity, LAN, Wi-Fi, and basic network issues.
• Manage and resolve user incidents and service requests within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Provide excellent customer/user support and ensure timely issue resolution.

Required Skills

• 2+ years of relevant experience as a Desktop Support Engineer – L2 is mandatory.
• Strong knowledge of desktop/laptop troubleshooting.
• Good understanding of Windows Operating Systems.
• Knowledge of hardware, software, printers, peripherals, and basic networking.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• IT support/helpdesk experience will be an added advantage.

Compensation

CTC: 23,100
Approx. In-Hand: 18,000

Interview Process

Interview Mode: Face-to-Face ONLY

Interview Timing: 5:00 PM to 8:00 PM

F2F interview is mandatory. Candidates who are unable to attend the face-to-face interview should not apply.

Interview Venue

Tech Mahindra Limited
Lotus Corporate Park
Unit No. 101 & 102 along with Unit No. Y,
First Floor, A to G Wing,
Off Western Highway,
Goregaon East, Mumbai – 400063

Payroll

Fidelis Technology

Interested candidates with 2+ years of relevant Desktop Support experience who can attend the mandatory F2F interview are encouraged to apply.