Desktop Support Engineer

Position Title: Deskside L1 Support

Introduction

The position is with the Infrastructure Services business of Kyndryl This business unit provides
Managed IT Services to clients in India. This business unit supports client IT Infrastructure
(End User and Deskside Support, Asset Management, Service Management etc.)LocationTirupati L1 ( Sri city ) Job Type100% OnsiteRoleWe are looking for a Deskside Engineer to provide on-site IT support at our manufacturing plant.
The role involves troubleshooting hardware, software, and network issues, supporting end-users,
and managing IT assets. The ideal candidate should have hands-on experience in a plant
environment, strong problem-solving skills, and the ability to work independently in a
fast-paced setting.

Responsibilities

• Install desktop OS, messaging client, applications such as Office Suite,
• Adobe Acrobat, WinZip, WinRar, software deployment policy, and add or remove
  accessories, peripherals or mobile devices and configure PCs.
• Configure desktop and laptop as per the desktop/laptop standardization policies.
• Configuration of printers, data card, scanners etc.
• Configuration of internet settings and proxy settings
• Configuration of mail clients and troubleshooting mail client related issues
• Troubleshoot and resolve desktop / laptop OS issues
• Isolate system issues; diagnose standard software issues and report hardware
• issues to respective vendors
• Troubleshooting printer / scanner related issues at users desktop/laptop and
• reporting hardware issues to vendors
• Ensuring records of all new machines installed, movement of machines within
• site, changes and configuration of machines with the help of asset management.
• Manage disk and folder sharing, and permission settings on desktops.
• Assist users in accessing applications based on standard SOPs.
• Providing privileges to users (as per desktop Management policy / domain policies).
• Installation and configuration of application clients (as per SOP provided by HMCL)
• Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls
• pertain to desktop hardware and desktop software.
• Providing support on video conferencing call setup
• Vendor coordination in case of problems in VC equipment or set-up
• Assist in supporting LAN, print and file services.

Required Skills & Qualifications

• 2-3 years of experience of Deskside Support.
• Strong knowledge of Ticketing tool and related technologies.
• Good understanding of End User Support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• Diploma/Bachelors in IT
• Strong skills in Windows OS, hardware troubleshooting, and network basics.
• Experience with ticketing tools, asset management, and standard businessapps.
• Preferred certifications: CompTIA A+, Network+, Microsoft, ITIL.
• Good communication skills and flexibility for shift-based support.