Desktop Support Engineer

Helpdesk L1 Engineer - Job Description • Experience in Interpreting events or errors at a basic level andassessing and escalating appropriately through tickets. • Incident Management, customer handling and business communications skills. • Experience in installation, configuration and troubleshooting of Desktops/Laptops hardware and software (OS & Applications). • Fundamental Technical system trouble shooting, fewprominent knowledge areas are:- 1. Microsoft Operating Systems (Windows 10 & 11) 2. MAC OS X 3. Linux / Unix basic knowledge 4. Microsoft Outlook configuration 5. Network Connectivity troubleshooting basic knowledge. 6. Google Workspace basic knowledge and t-shoot • Candidates should have basic knowledge of AV/EDR (Symantec, CarbonBlack, CrowdStrike Falcon), DLP (Forcepoint) & Drive Encryption(Bitlocker/File Vault) and basic troubleshooting. • Knowledge on User creation, Modification and Deletion in Activedirectory. • Knowledge of configuring VMs (Hyper-V, VMWare, etc.) • Working experience of any one or more ITSMtools like BMCRemedy, HP Service Manager, SNOW, etc. • Excellent spoken & written communication skills. • Ready to work 24X7 environment. • Knowledge of ITIL / certification is a plus point.

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