Desktop Support Engineer

• OS installation from USB devices or network boot,
• VPN client configuration and support for remote users,
• Password reset, expiry, new users, deletion of users in active directory,
• Printer installation, configuration and support - both USB & Network,
• Hardware trouble shooting of desktops & laptops,
• Knowledge of components like hard disk, rams, processors, motherboard in computer,
• Ticketing tool for call logging & call analysis,
• Follow-up with end users to provide status updates,
• Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
• Maintaining IT Asset inventory,
• Coordinate with vendors to procure IT related equipments or peripherals,
• Antivirus support,
• Remote session for out of office users,
• Familiar with Windows OS & MS Office,
• Email setup in MS Outlook (IMAP & POP account knowledge),
• Basic network troubleshooting like LAN & Wi-Fi,
• User data backup & restore,
• Ms office O365 support & experience in teams & Onedrive,
• Setting up laptop with projector & conferencing equipments
• Basic support on Macbook & other Apple devices.
• MDM (In tune L1) & VDI (VMware, citrix etc)

'* understand domain & how to add workstation in domain

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