Desktop Support Engineer

Job Description: Desktop Support Engineer

Experience: 3+ Years
Location: Kodambakkam, Chennai
CTC: 28,000 32,000 per month
Project: Sony Pictures
Working Days: 6 Days
Notice Period: Immediate Joiners Preferred

Job Description

We are hiring an experienced Desktop Support Engineer for the Sony Pictures project in Kodambakkam, Chennai.

The candidate should have strong hands-on experience in both Windows and Mac/macOS support and be capable of providing L1/L2 technical support to end users.

Roles & Responsibilities

• Provide L1/L2 desktop and technical support to end users.
• Troubleshoot Windows desktop/laptop hardware and software issues.
• Troubleshoot and provide hands-on support for Mac/macOS systems.
• Install, configure, and troubleshoot operating systems, applications, and peripherals.
• Resolve issues related to printers, network connectivity, email, and other IT peripherals.
• Handle incidents and service requests within defined SLAs.
• Maintain proper documentation of incidents and resolutions.
• Coordinate with relevant teams for escalated issues.
• Provide excellent customer service and end-user support.

Mandatory Skills

• 3+ years of Desktop Support experience.
• Hands-on experience in both Windows and Mac/macOS support – Mandatory.
• Good knowledge of desktop hardware, software, and troubleshooting.
• Good communication and interpersonal skills.
• Ability to work independently and handle end-user issues effectively.

Preferred Candidates

• Immediate joiners / candidates serving a short notice period.
• Candidates available to work from Kodambakkam, Chennai.
• Candidates with strong Windows + Mac/macOS Support experience.
• Candidates with prior experience supporting enterprise/corporate users.

Interested Candidates

Candidates meeting the above requirements and available to work from Kodambakkam, Chennai are encouraged to apply.