MUMBAI · FULLTIME
Desktop Support Engineer
CMS IT services
Mumbai · onsite · Posted 56d ago
Sourced from
Undisclosed1–5 yrsfulltimeMumbai
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Section · 01
About this role
Roles and Responsibilities :
- Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
- Configure Outlook email clients, set up group policies, and manage Active Directory accounts.
- Troubleshoot BitLocker encryption issues and perform Windows installations as needed.
- Manage SLA targets by prioritizing tickets, resolving customer queries promptly, and escalating complex issues when necessary.
Job Requirements :
- 1-5 years of experience in desktop support or a related field.
- Strong knowledge of antivirus software, DHCP configurations, and Group Policy management.
- Proficiency in providing remote support using various tools (e.g., TeamViewer) and performing on-site visits when required.
Sourced from naukri
Section · 02
Skills
Group PolicyActive DirectoryDHCPTicketing Toolsvip supportSLADesktop SupportAntivirusWindows InstallationOutlook ConfigurationBitlockerRemote Support
Section · Company
About CMS IT Services
CMS IT services
IT Services & Consulting
3.0k+
employees
2014
12 years old
Bangalore,Karnataka
India
₹3.3L PA avg
Avg at CMS IT Services
About
CMS IT Services offers comprehensive IT solutions across diverse sectors, focusing on enhancing operational efficiency with innovative infrastructure management and support.
Industries
IT Services & ConsultingInternetManufacturingRetailFashion & Textile
Employee ratings
10 reviews
3.1/ 5
Culture
2.6
Career growth
2.3
Work-life
3.2
Employees rate it well for
Overall Company31Job Security30
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